Ordering from our store is simple! Browse our collections, add items to your cart, and proceed to checkout. You can create an account for faster checkout next time, but it’s not required.

At the moment, we only ship within Metro Manila. However, we’re working hard to expand and hope to serve more areas across the Philippines soon!

Orders within Metro Manila are typically delivered within 2-3 business days.

Shipping costs are calculated at checkout based on your location and the weight of your order.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can monitor its progress.

Yes, we carefully curate all our products to ensure they meet safety and quality standards.

We offer a wide range of kitten-friendly products, including special formulas for kitten nutrition.

We’re always looking to expand our product offerings. If you have a suggestion, contact us, and we’ll do our best to source it for you.

We accept a variety of payment options, including:

• Credit/debit cards (Visa, MasterCard)
• GCash
• Maya
• Cash on Delivery (COD)

Yes, we use SSL encryption to protect your personal and payment information. Your data is safe with us.

Yes, an electronic receipt will be emailed to you after your purchase is completed.

We offer hassle-free returns for damaged or defective items within 7 days of receipt. Products must be unused and in their original packaging.

To start a return, email us at meow@pusa.ph with your order number, details of the issue, and photos (if applicable). We’ll guide you through the process.

Yes, refunds are available for eligible returns. Refunds are processed within 7-10 business days after we receive the returned item.

You can reach us via:

• Email: meow@pusa.ph
• Phone: 09629678851

Our customer support team is available Monday to Friday, 9 AM to 6 PM.

We’re an online-only store, which allows us to keep our prices competitive.